If you order prints that fit within multiple shipping tiers, you will only be billed the price of the shipping on the largest print ordered. Flat rate shipping good for the Contiguous U.S. only. Flat rate shipping prices are good for Fed Ex Ground services only. APO addresses not included. Expedited shipping is available for additional cost. Standard shipping prices do not apply for shipments to Hawaii and Alaska. Shipping costs to these states will be calculated (based on size and quantities) after the order has been placed.
If you receive any products and they are damaged – We would need you to take a photo of the damaged product or damaged packaging and email to jdumire (at) live.com. From there we will get in touch with you and correct this for you right away.
Customer satisfaction is top priority at DesignxJD. In all cases we will try to ensure that all customers receive excellent customer service. In some instances, it may be necessary for DesignxJD to replace or refund damaged products. Below are general guidelines that we follow in servicing our customers.
Notice of damaged merchandise must be submitted to DesignxJD in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned to DesignxJD for inspection before refunds or replacements can be submitted. In some instances, DesignxJD may waive this requirement upon discretion. Upon contacting DesignxJD, further details on replacement procedures will be provided.† Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.
DesignxJD is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to DesignxJD.† Please email us images of the damaged prints if you can.† That can speed up replacement.
Conditions that are not acceptable reasons for replacement or refund include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to handling, direct exposure to the elements such as heat and moisture, sizing discrepancies due to the 1/2″ allowance we require, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above address.